Download e-book for kindle: Computer telephony demystified: putting CTI, media services, by Michael Bayer

By Michael Bayer

ISBN-10: 0071359877

ISBN-13: 9780071359870

ISBN-10: 0071369368

ISBN-13: 9780071369367

The prevailing mobilephone infrastructure is readily being changed with items, platforms, and options in line with off-the-shelf desktop expertise. Michael Bayer's laptop Telephony Demystified can provide every little thing you must benefit from customizable telephony know-how. ideal for everybody from name middle managers, community planners, and CIOs, to telecom engineers, this is often the one-stop, plain-English instructional and reference publication in this scorching subject. you will discover concept-clarifying illustrations and many solutions and insights into this key know-how region, including:A whole framework for designing and comparing items, providers, and strategies in accordance with all proper CT criteria specificationsA thorough rationalization of CTI and the way to enforce and expand name processing functionalityCoverage of media providers applied sciences together with Text-to-Speech (TTS) and automated Speech attractiveness (ASR)Integrated motives of either conventional and next-generation switching cloth expertise reminiscent of IP telephonyReal-world situations that show how CT expertise can enhance company and daily existence

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Extra info for Computer telephony demystified: putting CTI, media services, and IP telephony to work

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Many don't even have operating systems in the traditional sense. The motivation behind CT is customization and control. The real significance of integrating computer technology with telephony is the opportunity to tie any form of intelligent appliance, whether it be a mainframe computer, personal computer, or other personal information appliance, into the telephone system in order to create a customized, and preferably personalized, communications environment. 3 Communications and Collaboration Technology Before you conclude that computer telephony deals with all aspects of human communication, it is important to put CT in the context of other areas of communications technology, or specifically, what we will refer to as communications and collaboration technology (C&C for short).

Vendors of communications technologies have been quick to respond to this demand and have generated a dizzying array of different and diverse communications products. While these new products and forms of communication have enriched our ability to collaborate with others, they have also added to the complexity of managing personal communications. The personal computer and other personal information appliances offer a means for getting this complexity under control, and fully mastering, or putting to work, the ever-richer communications infrastructure around us.

The RolodexTM was made obsolete by contact management software. The fax machine was replaced by scanners and fax modems. The telephone is the only item on the desktop that hasn't been greatly affected by the information technology revolution. CT is the technology that is bringing about the evolution of the telephone. Configurations for desktop CT solutions are covered in Chapters 11 and 12, where your questions about the next step in this evolution will be answered. A significant benefit of this function migration to the personal computer's virtual desktop is that with a laptop computer or PDA you can simply pick up your entire desk and take it anywhere you want.

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Computer telephony demystified: putting CTI, media services, and IP telephony to work by Michael Bayer

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